Customer Service Manager jobs

Own overall client relationships, enabling them to unlock value from their partnership with Optimove. Establish a trusted and strategic relationship with each assigned client. Be a strategic connector, ensuring the...

Own the customer deliverables, projects and support cases across the entire lifecycle according to various relevant KPIs (Key Performance Indicators) and customer SLAs (Service Level Agreements). Understand the customer roadmap,...

Drive the strategic vision and roadmap for the customer-facing portal product, aligning with the company’s goals and objectives in the Payments or Fintech sector. Collaborate closely with cross-functional teams including...

Own overall client relationships, enabling them to unlock value from their partnership with Optimove. Establish a trusted and strategic relationship with each assigned client. Be a strategic connector, ensuring the...

Proven experience working in a Customer Success, Account Management, or similar customer-focused role. Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment. A...

Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals. Adapt to changing environments, technology and processes. Drive for results with...

Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying...